:root{
  --sage:#72A28A; --sage-dk:#527F69; --sage-lt:#EAF1ED; --ink:#222222; --char:#221E1F; --white:#FFFFFF; --risk:#B4412F;
  --bg:#FFFFFF; --alt:#F5F7F5; --surface:#FFFFFF; --text:#222222; --muted:#6B6B6B; --line:#E4E4E4;
  --accent:var(--sage-dk); --accent-soft:var(--sage-lt); --btn-bg:#222222; --btn-text:#FFFFFF; --chip:#F0F0F0;
  --display:"Oswald","Arial Narrow",sans-serif; --body:"Work Sans","Helvetica Neue",Arial,sans-serif;
  color-scheme:light; box-sizing:border-box;
  padding-top:env(safe-area-inset-top,0px); padding-bottom:env(safe-area-inset-bottom,0px);
}
@media (prefers-color-scheme: dark){:root:not([data-theme="light"]){
  --bg:#1B1B1B; --alt:#222424; --surface:#242626; --text:#F1F1EF; --muted:#ABAFAC; --line:#353838;
  --accent:#9CC4AF; --accent-soft:#2A3A32; --btn-bg:#F1F1EF; --btn-text:#1B1B1B; --chip:#303232; --risk:#E58370; color-scheme:dark;}}
:root[data-theme="dark"]{
  --bg:#1B1B1B; --alt:#222424; --surface:#242626; --text:#F1F1EF; --muted:#ABAFAC; --line:#353838;
  --accent:#9CC4AF; --accent-soft:#2A3A32; --btn-bg:#F1F1EF; --btn-text:#1B1B1B; --chip:#303232; --risk:#E58370; color-scheme:dark;}
*,*::before,*::after{box-sizing:inherit}
html{height:100%;scroll-padding-top:env(safe-area-inset-top,0px)}
body{margin:0;min-height:100%;background:var(--bg);color:var(--text);font-family:var(--body);font-size:16px;line-height:1.65;-webkit-font-smoothing:antialiased}
body::before{content:"";position:fixed;inset:0 0 auto;height:env(safe-area-inset-top,0px);z-index:10;background:var(--sage)}
button,input,select,textarea{font:inherit;color:inherit}
:focus-visible{outline:2px solid var(--sage);outline-offset:3px}
@media (prefers-reduced-motion: reduce){*{transition:none!important;animation:none!important}}
h1,h2,h3{font-family:var(--display);font-weight:500;text-transform:uppercase;letter-spacing:1.5px;line-height:1.15}

/* header — sticky sage bar, centred white logo (as on expatroasters.com) */
.top{position:sticky;top:env(safe-area-inset-top,0px);z-index:5;background:var(--sage);color:#fff}
.top-in{max-width:1200px;margin:0 auto;padding:12px 24px;display:grid;grid-template-columns:1fr auto 1fr;align-items:center;gap:16px}
.top-l{display:flex;align-items:center;gap:10px}
.top-l .portal{font-family:var(--display);text-transform:uppercase;letter-spacing:2.5px;font-size:15px}
.brand{background:none;border:0;padding:0;cursor:pointer;justify-self:center}
.logo{display:block;width:96px;height:54px;background:#fff;-webkit-mask:url(/logo.png) center/contain no-repeat;mask:url(/logo.png) center/contain no-repeat}
.top-r{justify-self:end;display:flex;align-items:center;gap:14px}
.lang{display:flex;gap:2px}
.lang button{background:none;border:0;padding:4px 7px;font-size:13px;font-weight:600;letter-spacing:1.5px;cursor:pointer;color:#fff;opacity:.6;border-bottom:2px solid transparent}
.lang button[aria-pressed="true"]{opacity:1;border-bottom-color:#fff}
@media (max-width:560px){.top-l .portal{display:none}.logo{width:80px;height:46px}}

main{max-width:1200px;margin:0 auto;padding:48px 24px 72px}
main.flush{max-width:none;padding:0}
.narrow{max-width:660px;margin:0 auto}
.wrap{max-width:1200px;margin:0 auto;padding:0 24px}

/* home: edge-to-edge split hero */
.hero{display:grid;grid-template-columns:1.15fr .85fr;min-height:540px;background:var(--sage);color:#fff}
.hero-txt{display:flex;flex-direction:column;justify-content:center;padding:64px max(24px,calc((100vw - 1200px)/2 + 24px)) 64px max(24px,calc((100vw - 1200px)/2 + 24px));padding-right:56px}
.hero h1{font-size:clamp(40px,6vw,72px);letter-spacing:2px;margin:0 0 18px;font-weight:600;line-height:1.02}
.hero p{font-size:18px;max-width:46ch;margin:0 0 30px;opacity:.95}
.hero-img{background:#5E8C75 url(/hero.jpg) center/cover}
.hero .btns{display:flex;gap:12px;flex-wrap:wrap}
.hero .btn{background:#fff;color:#222}
.hero .btn.line{background:transparent;color:#fff;border:2px solid #fff}
@media (max-width:820px){.hero{grid-template-columns:1fr;min-height:0}.hero-img{min-height:180px;order:-1}.hero-txt{padding:40px 24px}}
.sec{padding:72px 0}
.sec.alt{background:var(--alt)}
.sec-h{text-align:center;margin:0 auto 40px;max-width:640px}
.sec-h h2{font-size:30px;margin:0 0 10px}
.sec-h p{color:var(--muted);margin:0}
.choices{display:grid;grid-template-columns:repeat(4,1fr);border-top:1px solid var(--line);border-left:1px solid var(--line)}
@media (max-width:900px){.choices{grid-template-columns:1fr 1fr}}
@media (max-width:520px){.choices{grid-template-columns:1fr}}
.choice{text-align:left;background:var(--surface);border:0;border-right:1px solid var(--line);border-bottom:1px solid var(--line);padding:32px 28px;cursor:pointer;display:flex;flex-direction:column;gap:10px;transition:background .2s}
.choice:hover{background:var(--accent-soft)}
.choice .ic{width:44px;height:44px;border-radius:50%;background:var(--sage);color:#fff;display:grid;place-items:center;font-family:var(--display);font-size:22px;font-weight:600}
.choice b{font-family:var(--display);font-weight:500;text-transform:uppercase;letter-spacing:1.5px;font-size:19px}
.choice span{color:var(--muted);font-size:15px}
.choice .go{margin-top:auto;padding-top:8px;font-size:13px;font-weight:600;letter-spacing:2px;text-transform:uppercase;color:var(--accent)}
.promise{display:grid;grid-template-columns:repeat(3,1fr);gap:40px;text-align:center}
.promise b{display:block;font-family:var(--display);font-weight:500;text-transform:uppercase;letter-spacing:1.5px;font-size:19px;margin-bottom:8px}
.promise span{color:var(--muted);font-size:15px}
.promise i{display:block;width:40px;height:2px;background:var(--sage);margin:0 auto 18px}
.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:32px;counter-reset:st}
.steps div{counter-increment:st}
.steps div::before{content:counter(st);display:block;font-family:var(--display);font-size:46px;font-weight:600;color:var(--sage);line-height:1;margin-bottom:10px}
.steps b{display:block;font-weight:600;margin-bottom:4px}
.steps span{color:var(--muted);font-size:15px}
@media (max-width:820px){.promise,.steps{grid-template-columns:1fr 1fr;gap:28px}}
@media (max-width:520px){.promise,.steps{grid-template-columns:1fr}}
.track-strip{background:var(--char);color:#fff;text-align:center;padding:64px 24px}
.track-strip h2{font-size:28px;margin:0 0 10px;color:#fff}
.track-strip p{margin:0 auto 26px;opacity:.8;max-width:48ch}
.track-strip .btn{background:var(--sage);color:#fff}

/* generic */
.card{background:var(--surface);border:1px solid var(--line);padding:26px}
.stack>*+*{margin-top:18px}
h2{font-size:30px;margin:0 0 8px}
h3{font-size:17px;margin:0 0 12px;letter-spacing:1.5px}
.lead{color:var(--muted);margin:0 0 26px}
.back{background:none;border:0;color:var(--muted);cursor:pointer;padding:0;margin-bottom:20px;font-size:13px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase}
label.f{display:block;font-weight:600;font-size:14px;margin-bottom:8px}
.hint{font-weight:400;color:var(--muted);font-size:13px}
input[type=text],input[type=email],input[type=password],input[type=date],select,textarea{width:100%;border:1px solid var(--line);border-radius:0;padding:13px 14px;background:var(--surface);font-size:15px}
input:focus,select:focus,textarea:focus{border-color:var(--sage);outline:none;box-shadow:0 0 0 1px var(--sage)}
textarea{min-height:150px;resize:vertical}
.seg{display:flex;flex-wrap:wrap;gap:8px}
.seg button{border:1px solid var(--line);background:var(--surface);padding:8px 14px;cursor:pointer;font-size:14px}
.seg button[aria-pressed="true"]{background:var(--sage);border-color:var(--sage);color:#fff;font-weight:600}
.row2{display:grid;grid-template-columns:1fr 1fr;gap:16px}
@media (max-width:620px){.row2{grid-template-columns:1fr}}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;border:0;border-radius:0;padding:15px 30px;font-family:var(--body);font-weight:600;font-size:13px;letter-spacing:2.5px;text-transform:uppercase;cursor:pointer;background:var(--btn-bg);color:var(--btn-text);transition:opacity .15s;text-decoration:none}
.btn:hover{opacity:.88}
.btn.navy{background:var(--sage);color:#fff}
.btn.ghost{background:transparent;border:1px solid var(--text);color:var(--text)}
.btn.sm{padding:9px 16px;font-size:12px;letter-spacing:1.8px}
.btn:disabled{opacity:.35;cursor:not-allowed}
.note{border-left:3px solid var(--sage);background:var(--accent-soft);padding:13px 16px;font-size:14px}
.err{color:var(--risk);font-size:14px;font-weight:600;margin-top:8px}
.pagehead{text-align:center;margin-bottom:34px}
.pagehead .lead{margin:0 auto;max-width:52ch}

/* receipt */
.receipt{background:var(--sage);color:#fff;padding:40px 32px;text-align:center}
.receipt h2{color:#fff}
.receipt .cred{display:grid;grid-template-columns:1fr 1fr;gap:1px;margin:28px 0;background:#ffffff55;border:1px solid #ffffff55}
@media (max-width:520px){.receipt .cred{grid-template-columns:1fr}}
.cred div{background:var(--sage);padding:18px}
.cred small{font-size:12px;font-weight:600;letter-spacing:2px;text-transform:uppercase;opacity:.85}
.cred strong{display:block;font-family:var(--display);font-weight:500;font-size:34px;letter-spacing:2px;word-break:break-all;line-height:1.2;margin-top:4px}
.receipt .btn{background:#fff;color:#222}

/* pipeline */
.pipe{display:grid;gap:0;padding:0;margin:8px 0 4px}
.pipe li{list-style:none;position:relative;padding-top:32px;font-size:13px;text-align:center;color:var(--muted)}
.pipe li::before{content:"";position:absolute;top:10px;left:0;right:0;height:2px;background:var(--line)}
.pipe li:first-child::before{left:50%}.pipe li:last-child::before{right:50%}
.pipe li .dot{position:absolute;top:2px;left:50%;transform:translateX(-50%);width:18px;height:18px;border-radius:50%;background:var(--surface);border:2px solid var(--line);z-index:1}
.pipe li.done::before{background:var(--sage)}
.pipe li.done .dot{background:var(--sage);border-color:var(--sage)}
.pipe li.cur .dot{border:5px solid var(--sage);background:var(--surface)}
.pipe li.cur{color:var(--text);font-weight:600}
.pipe li small{display:block;font-weight:400;font-size:12px;color:var(--muted)}
@media (max-width:620px){
  .pipe{grid-template-columns:1fr!important}
  .pipe li{text-align:left;padding:0 0 16px 32px}
  .pipe li::before{top:0;bottom:0;left:8px;right:auto;width:2px;height:auto}
  .pipe li:first-child::before{left:8px;top:10px}.pipe li:last-child::before{display:none}
  .pipe li .dot{top:1px;left:0;transform:none}
}
.next{background:var(--alt);padding:14px 16px;font-size:14px;margin-top:18px}

/* chat */
.thread{display:flex;flex-direction:column;gap:10px;max-height:420px;overflow-y:auto;padding:4px 2px}
.msg{max-width:82%;padding:11px 15px;font-size:15px;white-space:pre-wrap;word-wrap:break-word;border-radius:2px}
.msg.me{align-self:flex-end;background:var(--sage);color:#fff}
.msg.them{align-self:flex-start;background:var(--alt);border:1px solid var(--line)}
.msg.sys{align-self:center;background:transparent;color:var(--muted);font-size:13px;text-align:center;max-width:100%}
.msg time{display:block;font-size:11px;opacity:.7;margin-top:4px}
.compose{display:flex;gap:8px;margin-top:14px}
.compose textarea{min-height:54px;height:54px}
.empty{color:var(--muted);font-size:14px;text-align:center;padding:22px}
.stars{display:flex;gap:4px}
.stars button{background:none;border:0;font-size:32px;line-height:1;cursor:pointer;color:var(--line);padding:2px}
.stars button.on{color:var(--sage)}

/* tags */
.tag{display:inline-block;font-size:11px;font-weight:600;letter-spacing:1px;text-transform:uppercase;padding:3px 8px;background:var(--chip);white-space:nowrap}
.tag.received{background:var(--text);color:var(--bg)}
.tag.acknowledged,.tag.review,.tag.action{background:var(--accent-soft);color:var(--accent)}
.tag.resolved{background:var(--sage);color:#fff}
.tag.closed{background:var(--chip);color:var(--muted)}
.tag.hang{background:var(--risk);color:#fff}
.tag.unread{background:var(--sage-dk);color:#fff}

/* admin */
.atop{display:flex;align-items:flex-end;justify-content:space-between;gap:12px;flex-wrap:wrap;margin-bottom:24px}
.tabs{display:flex;gap:6px;border-bottom:1px solid var(--line);margin-bottom:24px;overflow-x:auto}
.tabs button{background:none;border:0;padding:12px 14px;font-size:13px;font-weight:600;letter-spacing:1.8px;text-transform:uppercase;cursor:pointer;color:var(--muted);border-bottom:2px solid transparent;white-space:nowrap}
.tabs button[aria-selected="true"]{color:var(--text);border-bottom-color:var(--sage)}
.kpis{display:grid;grid-template-columns:repeat(4,1fr);border:1px solid var(--line);margin-bottom:20px}
.kpis button{background:var(--surface);border:0;border-right:1px solid var(--line);padding:24px;text-align:left;cursor:pointer}
.kpis button:hover{background:var(--accent-soft)}
.kpis button:last-child{border-right:0}
.kpis b{display:block;font-family:var(--display);font-size:52px;line-height:1;font-weight:500;color:var(--sage-dk);margin-bottom:6px}
.kpis span{font-size:12px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:var(--muted)}
.kpis .hot{background:var(--risk)}
.kpis .hot b,.kpis .hot span{color:#fff}
.kpis .hot:hover{background:var(--risk);opacity:.92}
@media (max-width:720px){.kpis{grid-template-columns:1fr 1fr}.kpis button:nth-child(2){border-right:0}.kpis button:nth-child(-n+2){border-bottom:1px solid var(--line)}}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:20px}
.grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:20px}
@media (max-width:820px){.grid2,.grid3{grid-template-columns:1fr}}
.metric b{font-family:var(--display);font-size:34px;font-weight:500;line-height:1.1}
.metric span{display:block;font-size:13px;color:var(--muted);margin-top:4px}
.bars{display:flex;flex-direction:column;gap:10px}
.bar{display:grid;grid-template-columns:140px 1fr 28px;gap:12px;align-items:center;font-size:13px}
.bar .tr{height:8px;background:var(--chip);overflow:hidden}
.bar .fl{height:100%;background:var(--sage)}
.bar.g .fl{background:var(--text)}
.tablewrap{overflow-x:auto;background:var(--surface);border:1px solid var(--line)}
table{width:100%;border-collapse:collapse;font-size:14px;min-width:720px}
th{text-align:left;font-size:11px;font-weight:600;letter-spacing:1.5px;text-transform:uppercase;color:var(--muted);padding:14px 16px;border-bottom:1px solid var(--line);background:var(--alt)}
td{padding:14px 16px;border-bottom:1px solid var(--line);vertical-align:top}
tr:last-child td{border-bottom:0}
tbody tr{cursor:pointer}
tbody tr:hover{background:var(--accent-soft)}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:center;margin-bottom:14px}
.filters input{max-width:260px;padding:9px 12px}
.case-grid{display:grid;grid-template-columns:1.4fr 1fr;gap:20px;align-items:start}
@media (max-width:900px){.case-grid{grid-template-columns:1fr}}
.meta{display:grid;grid-template-columns:auto 1fr;gap:8px 16px;font-size:14px}
.meta dt{color:var(--muted)}.meta dd{margin:0;font-weight:600}
.body-text{white-space:pre-wrap;background:var(--alt);padding:16px;font-size:15px}
.log{font-size:13px;color:var(--muted);display:flex;flex-direction:column;gap:7px}
.log b{color:var(--text)}
.mail{border:1px solid var(--line);padding:14px 16px;font-size:14px;background:var(--surface)}
.mail+.mail{margin-top:10px}

/* footer — charcoal, as on the website */
.foot{background:var(--char);color:#cfcfcf;font-size:13px}
.foot-in{max-width:1200px;margin:0 auto;padding:40px 24px calc(30px + env(safe-area-inset-bottom,0px));display:flex;justify-content:space-between;align-items:center;gap:20px;flex-wrap:wrap}
.foot .flogo{display:block;width:84px;height:48px;background:#fff;-webkit-mask:url(/logo.png) center/contain no-repeat;mask:url(/logo.png) center/contain no-repeat;margin-bottom:10px}
.foot button{background:none;border:0;color:#cfcfcf;cursor:pointer;font-size:12px;letter-spacing:1.5px;text-transform:uppercase;padding:0;font-weight:600}
.foot button:hover{color:#fff}
.toast{position:fixed;left:50%;bottom:calc(20px + env(safe-area-inset-bottom,0px));transform:translateX(-50%);background:#222;color:#fff;padding:12px 20px;font-size:14px;font-weight:600;z-index:20;box-shadow:0 6px 24px #0003;border-left:4px solid #72A28A}


[hidden]{display:none!important}
.opts{display:grid;gap:10px}
.opt{display:flex;gap:14px;align-items:flex-start;border:1px solid var(--line);padding:16px;cursor:pointer;background:var(--surface)}
.opt input{margin-top:4px;accent-color:#72A28A;width:18px;height:18px;flex:none}
.opt b{display:block;font-family:var(--display);font-weight:500;text-transform:uppercase;letter-spacing:1.5px;font-size:16px;margin-bottom:2px}
.opt span span{color:var(--muted);font-size:14px}
.opt.on{border-color:var(--sage);box-shadow:inset 0 0 0 1px var(--sage);background:var(--accent-soft)}
.checks{display:flex;flex-direction:column;gap:8px;font-size:15px}
.checks label,.checks span{display:flex;gap:10px;align-items:flex-start}
.checks input{width:18px;height:18px;accent-color:#72A28A;margin-top:3px;flex:none}
.tag.d-anonymous{background:var(--chip);color:var(--muted)}
.tag.d-confidential{background:#1F3A5F;color:#fff}
.tag.d-open{background:#B8860B;color:#fff}
.tag.esc{background:#6B3FA0;color:#fff}
.hangrow{display:flex;justify-content:space-between;gap:10px;align-items:center;flex-wrap:wrap;cursor:pointer}
.idcard{border-left:4px solid #1F3A5F}

/* production additions */
.foot-links{display:flex;gap:22px;flex-wrap:wrap}
.qr{display:flex;gap:20px;align-items:center;flex-wrap:wrap}
.qr img,.qr svg{width:180px;height:180px;background:#fff;padding:8px;border:1px solid var(--line)}
.secret{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:15px;letter-spacing:1px;word-break:break-all;background:var(--alt);padding:10px 12px}
.code-in{font-size:24px!important;letter-spacing:6px;text-align:center;max-width:220px}
.integrity{padding:10px 14px;margin-bottom:14px;font-size:14px}
.integrity.ok{background:var(--accent-soft);border-left:3px solid var(--sage)}
.integrity.broken{background:#B4412F22;border-left:3px solid var(--risk);color:var(--risk);font-weight:600}
.temp{font-family:var(--display);font-size:26px;letter-spacing:2px}
#ts{min-height:65px}
.linkish{background:none;border:0;padding:0;color:var(--accent);text-decoration:underline;cursor:pointer;font-size:inherit}

/* guidance, photos, countdown */
.steps.steps5{grid-template-columns:repeat(5,1fr)}
@media (max-width:1000px){.steps.steps5{grid-template-columns:1fr 1fr}}
@media (max-width:520px){.steps.steps5{grid-template-columns:1fr}}
.expect{border-left:4px solid var(--sage)}
.expect-list,.next-steps{margin:0;padding-left:20px;display:flex;flex-direction:column;gap:8px;font-size:15px}
.note.warn{background:#B8860B1A;border-left-color:#B8860B}
.photos{margin-top:4px}
.thumbs{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}
.thumb{position:relative;width:84px;height:84px;border:1px solid var(--line);overflow:hidden;background:var(--alt)}
.thumb img{width:100%;height:100%;object-fit:cover;display:block}
.thumb button{position:absolute;top:2px;right:2px;width:24px;height:24px;border:0;border-radius:50%;background:#222c;color:#fff;cursor:pointer;font-size:16px;line-height:24px;padding:0}
.photo-add{cursor:pointer}
.att-row{display:flex;flex-wrap:wrap;gap:6px;margin-top:8px}
.att{width:96px;height:96px;padding:0;border:1px solid var(--line);background:var(--alt);cursor:zoom-in;overflow:hidden}
.att img{width:100%;height:100%;object-fit:cover;display:block}
.att span{display:block;width:100%;height:100%;background:linear-gradient(90deg,var(--alt),var(--chip),var(--alt));background-size:200% 100%;animation:shimmer 1.2s infinite}
@keyframes shimmer{to{background-position:-200% 0}}
.cred strong{white-space:nowrap;word-break:normal;font-size:clamp(22px,3.2vw,32px);letter-spacing:1.5px}